AT&T is NOT my friend
02. September 2011 Tech 0
After six weeks of scheduling our IPFlex circuit move with ATT they conclude: “We just need 48 hours notice to test and turn up your circuit” for our mid-September move to our new building.
Friday at noon on a holiday weekend, from AT&T: “If you don’t get the router installed and have our team test and turn up the circuit within 90 minutes, your move will be delayed by three weeks!!!”
Keep in mind:
- I have the router in our current building.
- The new building is under construction.
- The server room is still missing two walls.
- The wiring vendor is still wiring the suite.
- The circuit was just installed in the demarc downstairs, and I need to pull two CAT5 runs 220 feet from downstairs to the comm room upstairs.
- And the new building is 20 minutes away.
Sure, I got it done and tested in 60 minutes. But that’s no way to start a holiday weekend.
And AT&T reports: The move will still be delayed by two weeks.
AT&T can pound sand.