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The Customer Is Always Right! Mostly. Sometimes.

Hit the local Round Table Pizza (2650 Cameron Park Dr. Ste 100 Cameron Park, CA 95682 (530) 677-9055) Saturday night when we discovered that, apparently, the children would like to consume some nourishment before retiring for the evening.

Called in the order for a large King Aurthur Supreme, and one Medium Cheese. Ready in 25 minutes. Five minute drive over to the eatery, paid, asked for Parmesan Cheese and Crushed Red Peppers – they’re out of Parmesan, and have one packet of Red Peppers available.  Well then, fine.

Clerk / Manager opens both boxes (to ensure quality?) confirms pizzas are contained therein. Took Pizzas home. Opened the Medium Cheese: If I had poured lighter fluid (or some other suitable accelerant) on it, set it ablaze, and placed it in a plutonium pile in an active reactor I couldn’t have burned it more. Pretty much Coal Shale, with black as the primary hue, and a smattering of phlegm brown for effect.

Called Round Table: Friend, you’ve clearly conducted a calorie burning test on this disc of carbon, I need you to make this right. Response: ’sure, it will be ready in 15 minutes’. Wait ten minutes, then drive back.

Now, we’ve frequented this establishment for 14 years. The past two years the quality has been… inconsistent and in decline. So I asked to speak with the Manager, seeking no additional relief, just to acknowledge that they seemed to be having a quality control problem, because clearly there is a problem, since the fellow who completed our transaction opened both boxes and saw the evidence of nuclear weapons development contained in the Medium Cheese Pizza Box, and sent it out the door anyway. Just an effort to curb any repeat incident. Response: ‘That was the manager, and he just left for his break (whispered aside: I think he was trying to dodge you)’.

My response: Perhaps I shall frequent the Pizzeria across the roadway then.

Clerk’s response: ‘Ah, okay. Sorry.’

In summation: the Round Table Pizza at 2650 Cameron Park Dr. Ste 100 Cameron Park, CA 95682 (530) 677-9055 should be avoided.

One Year Later: Remembering Dean Barnett

October 27th marks one year since the passing of Dean Barnett. Dean and I were the same age (I’m actually 4 months older) and I felt a special connection with Dean when I first found his writing at Soxblog in 2004 (although that AWFUL white text on black background in the blog’s final iteration required some serious dedication to continued reading). Dean was funny. Smart. Clever. Silly. Serious. Profound. Irreverent. Bombastic. Humble. But mostly, grateful. Dean cherished life. Dean was a believer in good fortune, and luck. And with good reason.

As documented in his publication The Plucky, Smart Kid, With The Fatal Disease Dean suffered from Cystic Fibrosis. A disease that in 1967 was akin to a death sentence, with a life expectancy that forecast that he might make it to his teens. A miracle might push him into his twenties.

But then, as it often would, Dean’s good luck prevailed. Due to the discoveries of nutritionists of the era, he was able to eat and gain weight in his early years, which at the time was uncommon. Thanks to the dilligence of his family, he remained rather healthy growing up, with just a few occasional setbacks and signs of the disease. And it did take a tremendous effort from his parents to keep him that way. An effort that he was tremendously grateful for later.

His first significant brush with CF was in High School. Then he had some real issues with CF at Harvard, and later at Boston University Law School. But Dean was exceeding what had been expected of CF sufferers: a very young demise.

In his later years, Dean got very sick. For long periods. He had battled CF successfully for so long, he had come to think that he could overcome it, or at least minimize it. He ended up on the Lung Transplant list, which, to someone with CF, means you only have a modicum of time left.

Then a small miracle: Dean heard about a new treatment that was undergoing trials: A saline inhalation treatment was showing promise in Australia.Basically, the patient would breath salt water. Dean was approved to test the treatment, and while not a cure, it restored a good portion of his lung capacity. He came off the transplant list. He’d beaten the odds yet again. The daily saline treatment, in conjunction with an incalculable amount of daily medications, and hours per day in “the Vest” (which palpated his lungs in an effort to break up congestion and keep his air ways clear to prevent infection) enabled Dean to push on.

That was in 2006. He had a few more serious bouts  following that, but he bounced back from those. He became a guest host on the Hugh Hewitt Radio show. It was always charming to hear that thick as mud Boston accent on the air.

Dean became a staff writer for the Weekly Standard, where his writing talents could be widely seen and recognized.

In early October 2008, Dean was admitted to the hospital with an infection. He never recovered, and we lost his shining light on October 27th 2008.

I never actually spoke to Dean. A few e-mails back and forth, some insights and jokes shared, but that was the extent of our communication. However, that was all you needed from Dean to know that you had just made a rather valuable friend.

Dean learned what most of us never come to know: Life is precious. It is to be lived and valued. Dean called it both luck, and effort. He lived on borrowed time. He made it to 41 years of age, when most expected him to be gone as a teenager. He made the utmost of the time he had. Speaking of the disease that stalked him, and of death in particular, Dean wrote:

As I grew sicker, I had what
for me was an extremely comforting insight. I came to view serious and
progressive illness as an ever constricting circle with oneself at the
center. The interior of the circle represents the contents of one’s
life. As the circle gets smaller, things that were inside get forced
out. Some of these things are dearly missed; others that were once
thought precious get forced to the exterior and turn out to go
surprisingly unlamented.
At the innermost point of the circle
are the things that really matter: family, faith, love. These things
stay with you until the day you die. At the very end, because the
circle has shrunk down to its center, they’re all you have left. But as
we approach that end, we finally realize that all along, they were what
mattered most. As a consequence, life often remains beautiful and
worthwhile right up until the end.

Dean’s courage and quiet grace are an inspiration to all.

We miss you Chowdah!

Rest well Dean.

Nailed it.

Mitch Berg, over at Shot In The Dark nails it:

So how much money did Ted Kennedy spend to eke out this past 15 months or so?  It’s his money, and it’s his life, and I won’t begrudge him a dollar or a day.

But if a 77 year old man with highly-advanced brain cancer, plenty of chronic conditions related to decades of heavy drinking, and a good 60 pounds overweight went into a doctor’s office in Sweden or the UK or Canada, what do you suppose the prognosis, course of treatment, or results would have been?  Not just for any given 77 year old man, mind you, but 100 of them whose profiles match each other fairly closely?

Naming a health rationing system after a man whose struggle the system would have made impossible makes sense – in the curious little world of Democrat social policy.

Rest in peace, Ted Kennedy.

Die in pain, Obamacare

Read the whole article

Nicely played, Mitch.

This just in: Golden Child Eight Years Old Today

Cannot fathom that 8 years have passed so quickly. And what joy was until then unknown to us.

Happy 8th birthday Megs!

Just for you, a fireworks extravaganza tonight at Cameron Park Lake!

Too much PRE waiting for the Palm PRE

We’ve been Sprint customers for years and years (and years). Prior to the build out of additional cell towers in our quasi-rural area, Sprint offered the best call quality near our home, so Sprint it was.

Our two year contract was up in March. I wanted to renew and pick up a new phone, specifically the Treo 800w. However, Sprint quit offering it in February. It’s replacement in the Sprint lineup of Smartphones was the Treo PRO, which consistently tested slower than the 800w I wanted

At this point I looked at other carriers. I like the iPhone, but AT&T can’t even get my landline service right, and the pricing for their data plans was monopolistic at best. My iPod touch does almost everything an iPhone can, except make calls. It’s a fine device, an improvement over my old iPod, but the lack of a keyboard, or adherence to open standards, and NO FLASH means that an iPhone is not to be mine.

The current crop of BlackBerries? Meh. Although I thought at one point I was going to have to go with a BlackBerry, I’ve found that their Web abilities were lacking. Finally I elected to wait for the Palm PRE, an exclusive Sprint offering, which was Standards based, and seemed to be a quality product in all reviews. And really, switching carriers is a pain – moving the phone numbers from multiple phones, etc… so Sprint remained the front runner.

Sadly, it seems that Sprint didn’t want me to have the Palm PRE. And tragically, it seems that they didn’t want to keep me as a customer either. The PRE is available on June 6th, and at best estimation, in quantities of perhaps 3 units per store (Best Buy, Walmart & Radio Shack). No online pre-ordering is available. Nothing to incentivize current customers to sign up and extend contracts, purchase bigger plans, etc… So, I’ve been waiting for the phone that they intimated I could pre order, so that I could start a new contract, at a higher price point, but they can’t get me the phone, and can’t tell me when I might be able to get the phone. The customer service folks on the phone told me that Sprint had no preferences for existing customers, and that the PRE was hoped to garner them some new customers, since it is the latest gee whiz, must have, toy.

Please note that Sprint has recently lost about four million customers.

Make that four million and one.

T-Mobile doesn’t have 3G service in our neck o’ the woods.

Yet.

But it’s coming.

And so is my new T-Mobile G1 phone.

T-Mobile can give me the phone I asked for, when I want it, and is happy to have me as a customer.

Too bad Sprint wasn’t.

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  • Filed under: Daily Life, Tech
  • Commitment!

    He’s the daddy – to 21 children

    Man with a plan?

    No.

    “It just happened.”

    wow.